What To Do With Mail From a Previous Tenant With No Forwarding Address?

It’s not uncommon for landlords to end up with an assortment of mail from past tenants stuffing their property’s mailbox, and it can be tempting to simply throw it all out. Mishandling a previous tenant's mail, though, can raise privacy concerns and create legal risks, which are best avoided. The question arises, then, what are you supposed to do with mail from a previous tenant? 

This article provides a breakdown of what to do and what not to do with mail from a previous tenant. Additionally, we’ll be exploring the steps landlords can take to handle these situations in a compliant, efficient, and stress-free way.

Why Am I Still Getting Mail for a Former Tenant?

When a tenant moves out, it’s their responsibility to update their address with the United States Postal Service (USPS) and any organizations or individuals that might contact them by mail. Unfortunately, not every tenant follows through. Some may forget, while others may deliberately avoid providing forwarding information, especially if money is owed.

What to Do with Mail for a Previous Resident

Here’s a step-by-step guide on how to handle mail from a previous tenant:

1. Never Open or Dispose of Mail Not Addressed to You

Opening, destroying, or discarding mail that isn’t yours is a federal offense. Even junk mail must be handled properly; never throw away or tamper with mail for a previous tenant.

2. Mark and Return the Mail

Write “Return to Sender,” “Not at This Address,” or “Moved” clearly on the envelope. If the envelope has a barcode, cross it out to prevent automated systems from ignoring your note.

Place the mail back in your mailbox or a USPS collection box. The postal carrier will process it as undeliverable, prompting the sender to update their records. Repeat this process for every piece of mail received. Over time, most mail for the previous resident should stop arriving.

3. Notify the Postal Carrier or Post Office

Leave a note inside or on your mailbox: 

“Previous tenant [name] no longer resides at this address. Please deliver mail only to [Current Tenant/Your Name].”

If mail persists, speak directly with your mail carrier or visit your local post office to request a stop on mail for the previous resident.

4. Contact the Former Tenant (If Possible)

If you have contact information, notify the former tenant and ask them to update their address with USPS and relevant organizations. Document all communication attempts for your records, especially if you need to return a security deposit or send a legal notice.

5. Store Mail Temporarily

If you cannot reach the tenant, store non-urgent mail for a reasonable period (typically 30–60 days), but check your local laws regarding retention. Label mail with the former tenant’s name to avoid confusion, especially if you manage multiple properties.

6. Do Not File a Change of Address for the Tenant

Filing a change of address on behalf of a previous tenant is illegal unless you are an authorized agent, executor, or guardian. Only the tenant or their authorized representative can submit this request.

7. Dispose of Junk Mail (With Caution)

After a reasonable period and documented efforts to contact the tenant, you may dispose of non-essential mail (e.g., advertisements), but always verify your state or local regulations before doing so. Never discard official or sensitive mail; continue returning it to the sender.

Special Situations

If the Previous Tenant Has Passed Away

Handle mail with sensitivity. Notify the next of kin and relevant organizations to update their records. Mark the mail as “Deceased, Return to Sender” and return it to the post office.

If You Need the Forwarding Address for Legal Reasons

To return a security deposit or serve legal notice, send a letter to the last known address with “Address Service Requested” under the stamp. If the tenant filed a change of address, USPS may provide the new address for a small fee.

As a last resort, you may file a Freedom of Information Act request with USPS, though approval is not guaranteed.

Preventing Future Mail Issues

1. Update Your Move-Out Procedures

Remind tenants during the notice period and at move-out to update their address with USPS and all relevant parties. Include this reminder in your move-out checklist or exit packet.

2. Communicate with New Tenants

Advise new tenants to hand over any mail addressed to previous residents rather than discarding it themselves.

3. Document Everything

Keep records of your actions and communications regarding mail handling. This practice protects you if disputes arise or if you need to demonstrate due diligence.

Summary Table: Landlord Actions for Previous Tenant Mail

Streamline Tenant Transitions with Landlord Studio

Handling mail from former tenants is easier when you have good systems in place—and that’s where Landlord Studio can help. With Landlord Studio, you can simplify end-of-tenancy workflows by setting up custom email templates to send at the end of a tenancy reminding tenants to update their mailing address with USPS and key contacts.

You can also maintain a complete record of historical tenant details, including forwarding addresses, right inside the platform. This makes it simple to follow up if important mail is delivered to your property after a tenant has moved out. Keeping accurate records not only helps you stay organized but also supports legal and compliance efforts—saving you time and reducing stress in the long run.

Create your free Landlord Studio account today to discover how Landlord Studio can help you streamline your property management, from finding new tenants to collecting rent to handling tenant changeovers.

Final Words: What To Do With Mail From a Previous Tenant With No Forwarding Address?

Knowing what to do with mail from a previous tenant with no forwarding address is essential for landlords and property managers. By following these best practices-returning mail, notifying USPS, documenting your efforts, and updating your move-out procedures-you’ll minimize disruptions, stay compliant, and maintain a professional rental operation. 

For more actionable property management tips, explore the Landlord Studio Blog and leverage our tools to streamline every aspect of your rental business.

What To Do With Mail From a Previous Tenant: FAQs

Can I open or throw away mail for a previous tenant?

No. Opening or discarding someone else’s mail is a federal crime. Always return it to the sender or store it temporarily if you’re unable to reach the tenant.

How long should I keep mail for a previous tenant?

There is no federal requirement to hold mail for an extended period, but storing it for 30–60 days is a reasonable practice. Always check local laws for specific guidance.

What if the previous tenant’s mail is urgent or official?

Return it to the sender promptly. If possible, notify the previous tenant so they can update their records.

Will the mail eventually stop?

Yes, consistent use of “Return to Sender” or “Not at This Address” typically leads to a reduction in misdelivered mail as senders and USPS update their records.