Last Updated 17th May 2018

At Landlord Studio we recognise the importance of your privacy. This policy outlines the information we collect, how we use it and how we safeguard your information.

Landlord Studio may be required to revise this Privacy Policy in the future to comply with any applicable European regulations, in order to utilise new technologies or to improve your Landlord Studio experience, so please check back periodically.

This Privacy Policy forms part of, and should be read in conjunction with, our Terms and Conditions.


What information do we collect from you?

Information you choose to give us.

When you sign up to our services we collect and store your email address in order to allow you to sign back in. This is also true if you login via Facebook or your Google account.

We will never share or sell your email to any other third party.

After you sign up, you may choose to add more information about yourself and your organisation, such as your first and last name, and contact information.

We may also record the last date and time you accessed our services.

When you send emails via our platform to tenant's or any other third party, this is also stored. This allows us to show you a history of your communication with them.

Through your use of the Landlord Studio, you may also enter personal information about someone else, such as a tenant. If you provide Landlord Studio with personal information about someone else, you must ensure that you are authorised to disclose that information to Landlord Studio and without Landlord Studio taking further steps required by applicable data protection or privacy laws.

Information we get from third parties.

Similar to other websites, we also collect information through cookies or similar technologies (such as, but not limited to Google Analytics) to provide an analytical information on an aggregate basis.

This information is collected into groups so that it no longer reflects or represents any individual user and is used purely for statistical purposes.

This includes your IP Address, the device you use to browse our website or apps, the amount of time spent on our product, the location of your device. This information cannot be used to identify any single user and is used to provide information to us on how to better our services.

When you make a payment with our payment provider (Paypal), we may also collect your registered address and email.


Why do we collect and what do we do with this information?

We use the information collected in order to provide you with a better service. For example, the collection of your organisation information allows us to personalise your reports and email's sent to tenants or anyone you have added into our product.

We collect analytical data so we can better understand how our product is being used and to prioritise where to make improvements in our product.

Your information will be stored confidentially by us and only used by Landlord Studio in order to provide you with access to our products, services and information that we believe will interest you. Your personal details will never be passed on to any other companies or third parties including affiliates and will never be added to any third party mailing lists or databases unless you opt in to do so. By using the service you consent to your personal information being collected, held and used in this way.

Landlord Studio may also use information about our users in statistical aggregate form. This is non personal information and simply refers to information such as the number of registrations, traffic patterns and Website user trends.


Who might we share your information with?

We will never share your personal data or any other data in a way that you are identifiable. We may aggregate data and provide access to that. For example, we may aggregate data to say that the average rent in a particular area is a particular amount, or what an average rental yield in an area is.

When you contact us for support, our customer representative may attach our support account to view your data if we need to get more information. You can tell us you don't want us to do this in your support email.

We may transfer your information outside the UK or European Economic Area, such as to the United States (where our main data centres are located) to operate our business, process transactions and provide you with our products or services. Regardless of where we process your information, we will take appropriate steps to ensure an adequate level of protection for your information in other countries outside the UK or EEA, including the USA, where data protection laws may not be as comprehensive as the UK or EEA.


Links and affiliated websites

Landlord Studio contains hypertext links to other sites, advertisers and other third parties. By clicking on any of these links, you are leaving our Website. Landlord Studio has no control over the information collected by any third party after you have left the Website. Landlord Studio encourages you to read their privacy policies.

The data collection and usage practices of any third party linked to Landlord Studio are not covered by this Privacy Policy. Landlord Studio assumes no liability and is not responsible for any practices of such third party web sites, including their privacy practices or content.


How long do we keep hold of your information?

We keep your information as long as your have a subscription with us and have accessed your information within the last 3 years. After 3 years, we reserve the right to delete your data.

At anytime you can request us to delete all data you have entered and all data we hold about you by emailing help@landlordstudio.com. We will action this request within 7 days time from our main database. It will also be removed from our backup databases within 30 days.


How do we safeguard your information?

Landlord Studio is committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your personal information is stored on secure servers that have SSL Certificates, and all Data transferred between You and the Service is encrypted.

We will advise You at the first reasonable opportunity upon discovering or being advised of a security breach where your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.

However, the internet is not in itself a secure environment and we cannot give an absolute assurance the your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter or instruct the entering of personal information to the Service within a secure environment.


How can I access the information you hold about me?

You can email us at help@landlordstudio.com any time you wish to find out what information we hold about you. Any such requests will be replied to within 30 days.

You can request us to delete all data you have entered and all data we hold about you by emailing help@landlordstudio.com. We will action this request within 7 days time from our main database. It will also be removed from our backup databases within 30 days.


Revisions to the Privacy Policy

We may change this Privacy Policy from time to time. But when we do, we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the Privacy Policy that’s available on our website and mobile application. Other times, we may provide you with additional notice (such as adding a statement to our websites’ homepages or providing you with an in-app notification).