Customer Success & Community Executive

About Landlord Studio

Landlord Studio helps landlords manage their properties, track their finances and simplify rental accounting. Our team works across the UK, US and New Zealand, building software that makes managing rental properties easier.

We’re looking for a friendly, organised person to join our UK team and help our customers and partners get the most from Landlord Studio and Nexus.

About the role

You’ll help customers get started, answer questions and make sure they have a good experience using our software.

Alongside customer support, you’ll have time to get involved in other parts of the UK business, helping with social posts, keeping in touch with partners and joining us at occasional conferences and events. You’ll work with our marketing and partnerships teams, with guidance and support along the way.

We’re looking for someone who enjoys helping people and likes a bit of variety. You don’t need experience in every area. We can help you learn.

What you’ll be doing

• Helping customers: Respond to questions through email, support tickets and calls. Help customers resolve problems, bringing in the product team when needed.
• Getting people started: Guide landlords and letting agents through setup and show them how to use Landlord Studio and Nexus.
• Supporting our partners: Keep in touch with letting agents and other partners, answer day-to-day questions and help them introduce Nexus to their landlords.
• Helping with social content: Work with our marketing team on simple posts, customer stories and updates, and respond to questions on our social channels.
• Joining us at events: Help with preparations, meet customers and partners at conferences, demonstrate the software and follow up afterwards.
• Sharing feedback: Let the wider team know what customers are asking for and help us improve our guidance and support resources.

Customer support comes first, with other activities planned around it and shared with the wider team.

What we’re looking for

• Some experience in customer support, customer success or another customer-facing role.
• A friendly, patient approach and clear written and spoken communication.
• Good organisation and the ability to follow things through.
• Confidence learning new software and explaining it to others.
• An interest in social media and a willingness to help with content.
• Comfort meeting people on calls and at events.
• Willingness to travel occasionally within the UK.
• The right to work in the UK.

Experience with property, software or social content would be useful, but isn’t essential. We’re more interested in your approach, willingness to learn and openness to using tools such as AI than a long list of qualifications.

What we offer

• A varied role in a small, international team.
• Support learning our products and getting comfortable with the role.
• Opportunities to build experience in customer success, partner relationships, marketing and events.
• Direct contact with the people building the product, so your ideas and customer feedback can make a difference.
• Room to develop as your interests and experience grow.

If you enjoy helping people, learning new things and getting involved, we’d love to hear from you.

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To apply: Send your CV to charles@landlordstudio.com. No cover letter needed.

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