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Last updated: 12th February 2026
Thanks for using Nexus.
Nexus provides landlord software services including record-keeping, reporting, integrations with Partner Platforms and functionality relating to Making Tax Digital (“MTD”). Nexus is accessible via any internet-connected device.
If You use Nexus in any way, You agree to comply with and be bound by these Terms. These Terms are binding on any use of Nexus and apply to You from the time that Landlord Studio provides You with access to Nexus.
These Terms are not intended to answer every question or address every issue raised by the use of Nexus. It is Your obligation to ensure that You have read, understood and agree to the most recent Terms.
By registering to use Nexus, You acknowledge that You have read and understood these Terms and have the authority to act on behalf of any person or entity for whom You are using Nexus. You are deemed to have agreed to these Terms on behalf of any such entity.
Landlord Studio reserves the right to change these Terms at any time and You are bound by such changes.
"Agent"
means a letting agent using a Partner Platform integrated with Nexus.
"Authorised User"
means any person, other than the Subscriber, that uses Nexus with the authorisation of the Subscriber from time to time.
"Consumer"
means an individual acting outside the course of a trade, profession or business.
"Business User"
means a person or entity acting in the course of a trade, profession or business.
"Data"
means any data input or imported by You or with Your authority into Nexus, including property, tenant, income, expense and transaction information.
"HMRC"
means His Majesty’s Revenue & Customs.
"MTD"
means Making Tax Digital as administered by HMRC.
"Nexus"
means the online landlord software services made available (as may be changed or updated from time to time by Landlord Studio) via integrations with Partner Platforms or otherwise.
"Partner Platform"
means any third-party software platform integrated with Nexus.
"Subscriber"
means the person who registers to use Nexus and, where the context permits, includes any entity on whose behalf that person registers.
"Subscription Fee"
means the recurring subscription fee payable by You in accordance with the pricing presented to You during onboarding or otherwise agreed.
"Terms"
means these Terms and Conditions of Use.
"You"
means the Subscriber and, where the context permits, an Authorised User. “Your” has a corresponding meaning.
"We", "Us" or "Our"
means Landlord Studio UK Limited (Company No. 16420066).
2.1 You may use Nexus either as a Consumer or as a Business User.
2.2 Where You are a Consumer, nothing in these Terms limits or excludes any statutory rights that cannot lawfully be limited or excluded.
2.3 Where You are a Business User, the exclusions and limitations set out in these Terms apply to the fullest extent permitted by law.
2.4 If there is any conflict between these Terms and applicable consumer legislation, such legislation prevails.
3.1 Landlord Studio grants You the right to access and use Nexus in accordance with Your Subscription. This right is non-exclusive and non-transferable and is limited by and subject to these Terms.
3.2 You must ensure that all usernames and passwords required to access Nexus are kept secure and confidential. You must immediately notify Landlord Studio of any unauthorised use of Your account or any other breach of security.
3.3 When accessing and using Nexus You must:
a) not attempt to undermine the security or integrity of Nexus or any systems on which it is hosted;
b) not use Nexus in any way which may impair its functionality or the ability of any other user to use Nexus;
c) not attempt to gain unauthorised access to any systems or data other than those to which You have been given express permission;
d) not transmit or input any material that is unlawful, infringing or harmful;
e) not modify, copy, adapt, reproduce, disassemble or reverse engineer Nexus except as permitted by law.
3.4 You warrant that You are authorised to:
a) permit Data to be shared from any Partner Platform into Nexus;
b) make or approve submissions to HMRC; and
c) approve payment of Subscription Fees.
4.1 Nexus is software only.
4.2 Landlord Studio is not Your accountant, tax adviser or legal adviser. The use of Nexus does not substitute professional advice.
4.3 You acknowledge that:
a) Nexus does not verify or validate Data;
b) Nexus does not guarantee compliance with MTD requirements;
c) Nexus does not guarantee acceptance of any submission by HMRC;
d) the operation and availability of Nexus may be affected by systems beyond our control, including HMRC systems and Partner Platforms.
4.4 You remain solely responsible for:
a) determining whether You are required to comply with MTD;
b) ensuring Data is accurate and complete;
c) reviewing Data prior to submission; and
d) ensuring submissions are made correctly and on time.
4.5 Where You are a Consumer, Nexus will be provided with reasonable care and skill in accordance with applicable law.
5.1 Nexus may receive Data from Partner Platforms where authorised by You.
5.2 Landlord Studio does not control Partner Platforms and is not responsible for:
a) the accuracy or completeness of Data originating from a Partner Platform;
b) delays or failures in data transmission; or
c) changes made within a Partner Platform.
5.3 Data imported into Nexus is not automatically reconciled or monitored by Landlord Studio.
6.1 Nexus may allow You to connect a bank or financial account so that certain balance and transaction information can be displayed within Nexus.
6.2 By choosing to connect a bank or financial account, You authorise the applicable third-party provider to access and transmit selected financial information to Landlord Studio on Your behalf. Your use of such provider is subject to their terms and privacy policy presented to You at the time of connection.
6.3 Where You are located in the United Kingdom and connect a UK bank account, the regulated account information services enabling this connection are provided by Plaid Financial Ltd. Landlord Studio UK Limited acts as an agent of Plaid Financial Ltd, an authorised payment institution regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (Firm Reference Number 804718).
6.4 Authentication for any connected account takes place on provider-controlled pages. Landlord Studio does not have access to Your bank login credentials at any time.
6.5 Landlord Studio is not responsible for outages, errors or interruptions caused by third-party providers or financial institutions.
7.1 Nexus may include features that use third-party artificial intelligence providers to generate content, suggestions or other outputs based on information You provide.
7.2 You acknowledge that AI-generated outputs are probabilistic in nature and may be inaccurate or incomplete. Such outputs are provided for convenience only and do not constitute legal, tax, accounting or other professional advice.
7.3 You remain solely responsible for reviewing and verifying any AI-generated output before relying on it.
7.4 You must not use AI features to submit unlawful content or material that infringes third-party rights.
7.5 Landlord Studio may process content submitted to AI features in order to provide, maintain and improve Nexus. Third-party AI providers process such content on our instructions and are not permitted to use it to train public models.
7.6 Landlord Studio may modify, suspend or discontinue AI features at any time.
8.1 Ownership of Data remains with You.
8.2 You grant Landlord Studio a non-exclusive, worldwide, royalty-free licence to use, host, copy, transmit, store, back up, process and analyse Data for the purposes of:
a) providing Nexus;
b) maintaining and improving Nexus;
c) developing new features or services; and
d) complying with legal or regulatory obligations.
8.3 Landlord Studio may create and use aggregated and anonymised data derived from Data for analytics, benchmarking, research and commercial purposes, provided that such data does not identify You or any individual.
For the avoidance of doubt, aggregated and anonymised data does not constitute Data.
8.4 In respect of personal data contained within Data:
a) You are the data controller; and
b) Landlord Studio acts as data processor in providing Nexus.
8.5 Landlord Studio acts as independent data controller in respect of account registration information, billing data and compliance obligations.
8.6 Our Privacy Policy forms part of these Terms.
9.1 All intellectual property rights in Nexus, including its design, structure, layout, underlying software and related materials, remain vested in Landlord Studio.
9.2 Nothing in these Terms transfers any intellectual property rights in Nexus to You.
9.3 You are granted a limited, non-exclusive, non-transferable right to access and use Nexus during an active Subscription Period in accordance with these Terms.
9.4 Landlord Studio’s name, logos and branding are proprietary and may not be used without prior written consent.
10.1 Subscription Fees are payable in advance in accordance with the pricing presented to You during onboarding or otherwise agreed.
10.2 Subscription Fees renew automatically each Subscription Period unless cancelled.
10.3 If Subscription Fees are not paid when due:
a) You remain liable for all outstanding amounts; and
b) Landlord Studio may suspend access to Nexus until payment is received.
10.4 Except where required by law, no refund will be given for cancellation or termination of a Subscription.
10.5 Landlord Studio may change pricing by providing reasonable notice. Continued use of Nexus constitutes acceptance of updated pricing.
11.1 Landlord Studio may restrict, suspend or terminate Your access to Nexus immediately and without notice where:
a) You breach these Terms;
b) Subscription Fees remain unpaid;
c) Landlord Studio reasonably suspects fraud, misuse, unlawful activity or security risk;
d) You submit malicious, abusive, threatening or offensive communications to Landlord Studio staff or misuse the support service;
e) Your use of Nexus is excessive, disruptive or outside its intended purpose; or
f) Landlord Studio is required to do so by law or regulatory authority.
11.2 Landlord Studio may suspend or terminate Your access to Nexus at its discretion.
11.3 Landlord Studio is not obliged to provide Nexus to any person and reserves the right to refuse or discontinue service, subject to applicable law.
11.4 Upon suspension or termination:
a) access to Nexus may cease immediately;
b) outstanding Subscription Fees remain payable; and
c) Landlord Studio may retain Data to the extent required by law or for legitimate business purposes.
12.1 The provision of, access to and use of Nexus is on an “as is” basis and at Your own risk.
12.2 Nothing in these Terms excludes liability for death, personal injury, fraud or any liability that cannot be excluded by law.
12.3 To the maximum extent permitted by law and where You are a Business User:
a) Landlord Studio excludes liability for any indirect or consequential loss including loss of profits, savings, business or goodwill; and
b) any claim by You is limited to the Subscription Fees paid by You in the preceding 12 months.
12.4 Where You are a Consumer, liability is limited only to the extent permitted by applicable law.
13.1 Force Majeure: Neither party is liable for delay or failure caused by events beyond its reasonable control.
13.2 Assignment: Landlord Studio may assign its rights and obligations under these Terms. You may not assign without prior written consent.
13.3 Entire Agreement: These Terms constitute the entire agreement relating to Nexus.
13.4 Governing Law: These Terms are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction.
13.5 Failure or delay by Landlord Studio to enforce any provision of these Terms does not constitute a waiver of its rights.
13.6 A person who is not a party to these Terms has no right to enforce any term of these Terms.
13.7 Any notice given under these Terms must be given by email. Notices to Landlord Studio must be sent to help@landlordstudio.com. Notices to You will be sent to the email address associated with Your account.
14.1 Where You are a Business User, You indemnify Landlord Studio against any claims, penalties, losses or costs arising from:
a) inaccurate or incomplete Data;
b) misuse of Nexus; or
c) HMRC enforcement action relating to submissions made through Your account.
This Schedule forms part of the Terms and applies where Landlord Studio processes personal data on Your behalf.
