FAQs

Frequently Asked Questions

This is a short list of our most frequently asked questions. For more information about Landlord Studio, or if you need support, please Email us.


Property

I have a property where I rent each room out, how do i set that up?

Firstly add a new property and make sure Multiunit/HMO is selected. This is your "Main Building". You can add individual units/rooms to that Main Building by selecting that property and then tapping on the "Add Unit" box. Each unit/room can have its own lease, expenses, and tenants added to it. You can also add common expenses to the Main Building.

How do I view the details of a previous tenancy?

When you select a property, we automatically pick the current lease as the one that we display. If you wish to see details of a previous lease, such as its payment history, or tenant details, just scroll down to the lease table and tap on any other lease. The page will refresh and show you all the details associated with this lease.

How do I delete a property?

Tap on Properties on the left hand menu and then select the property you want to delete. The property page will open, tap on "Edit Property". From the new screen, you will be able to delete the property. Note that deleting the property will remove all payment history, leases, expenses and tenants. This cannot be undone.


Lease

My tenant has moved out, how do I start a new lease

If your tenant has moved out and you have new tenants to move in, you need to put your property into an untenanted state by setting the End Date of the lease (you can modify the lease by tapping the "Edit Lease" button)


General

Can you add a feature I require?

Absolutely, the majority of our development is based on customer feedback, just Facebook, Tweet or Email us what you require and we will add it to our development items. Coming via Social media will give you a slight bump in the priority list.

Where are your data centers hosted?

Our servers are located in Microsoft Azure's data centers. Landlord Studio uses the 'East US 2' region.

How do you keep my data protected?

Landlord Studio is committed to protecting the security of your information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your information is stored on secure servers that have SSL Certificates, and all Data transferred between you and Landlord Studio is encrypted. This encryption occurs whether you access the site via your desktop or via our apps.